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What We Do

Consulting built for organizations that can't afford to stand still

We help leadership teams close the gap between strategy and execution across four core practice areas—so you get clarity, alignment, and real progress, not just another deck.
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Four ways we help you navigate change

Most consulting firms silo these problems. We treat them as what they really are: interconnected parts of one operating system.

Strategy & Strategy Execution

"We keep planning but never seem to get there"
We help you design strategy that can adapt and build the mechanisms—governance, feedback loops, and operating rhythms—to actually execute it. No orphaned slide decks, just strategy your teams can live with every day.
Explore Strategy & Execution

Change & Transformation

"People are tired of change. Nothing ever really changes"
We design transformations that respect the humans going through them—mapping how change really moves through your system and building capability to adapt continuously, not run one more 'program.'
Explore Change & Transformation

Org Design & Operating Model

"Our structure worked when we were smaller. Now it's holding us back"
We redesign how work flows, where decisions are made, and how teams connect—based on how your organization actually behaves, not just how the org chart looks.
Explore Org & Operating Model

Customer & Employee Experience

"We're losing people we can't afford to lose."
We connect your customer and employee experience, finding where the system is breaking and redesigning it so great experiences become the natural outcome—not a heroic exception.
Explore Customer & Employee Experience

What it's like to work with Navigate

We don't disappear for eight weeks and come back with "the answer." We work shoulder-to-shoulder with your team—from mapping the messy reality through implementation that actually sticks.
Step 1
Map What's Real
We start by understanding how your organization actually works—where decisions get stuck, how information really moves, and who has influence beyond the org chart. No templates, no assumptions.
Step 2
Frame the Real Problem
We work with your leaders to define the problem behind the symptoms—and align on what success actually looks like across strategy, structure, and experience.
Step 3
Co-Create the Solution
We design solutions with the people who'll make them work, not just for them. This builds ownership, reduces resistance, and dramatically improves the odds things actually change.
Step 4
Make It Stick
We pilot, learn, iterate, and then embed the new ways of working—including feedback loops and governance—so change persists after we leave.

Who we help—and how

Navigate works with leaders across the organization who are responsible for driving growth, transformation, and operational excellence. Here's how we help:

CEOs & Strategy Leaders

Use Cases
Reboot a stalled transformation and create visible momentum
Build a strategy that can actually be executed—not just presented
Navigate post-merger integration or major market shifts
Align board, leadership team, and organization around a new direction
Typical Outcomes
Clear strategic direction in 6–8 weeks, executive and board alignment, roadmap with defined priorities and governance, teams that know what to do Monday morning.

CHROs & HR Leaders

Use Cases
Design succession strategy that reduces key-person risk and builds leadership bench
Fix employee experience to reduce costly turnover
Lead organization-wide transformation without burning people out
Redesign operating model, roles, and decision rights for scale
Typical Outcomes
Reduced turnover, higher engagement scores, clear talent pipelines, transformation plans with high employee readiness, and sustainable change that doesn't require heroics.

COOs & Operating Leaders

Use Cases
Redesign operating model to enable growth without adding layers
Fix broken processes that frustrate employees and customers
Implement new technology or systems without operational disruption
Create clarity around roles, decision rights, and handoffs
Typical Outcomes
Faster operations, reduced friction, employees who understand their roles and decision authority, operating models that can evolve without constant reorganization.

CPOs & CX Leaders

Use Cases
Reduce customer friction and improve retention metrics
Connect customer experience to employee experience systemically
Redesign key journeys end-to-end, from front-stage to back-stage operations
Fix communications and touchpoints that create confusion or dissatisfaction
Typical Outcomes
Measurable improvements in customer satisfaction and retention, reduced service costs, aligned teams, and experiences that work for both customers and employees.

Innovation & Transformation Leaders

Use Cases
Create alignment across competing priorities and stakeholder groups
Build momentum when transformation initiatives have stalled
Design governance that enables speed, not bureaucracy
Stand up transformation infrastructure (PMO, change networks, feedback loops)
Typical Outcomes
Clear governance and decision-making, visible progress in 60–90 days, stakeholder alignment, and capability to sustain transformation after external support ends.

Time-bound, outcome-based, and transparent

All our engagements are fixed-scope, fixed-fee, and outcome-based. You'll know exactly what we're delivering, when, and what it costs—before we start. No surprises, no scope creep, no hidden teams behind the curtain. You'll know what we're doing, why it matters, and how we'll measure progress from day one.
Talk About Scope & Investment
4–6 weeks
Diagnostic & Direction
When to use
You need clarity on the real problem, alignment across leaders, and a credible path forward—but you're not ready to commit to a full redesign yet.
What you get
  • Current-state assessment and ecosystem map
  • Problem framing and root-cause analysis
  • Prioritized opportunity roadmap
  • High-level implementation plan with clear next steps
8–16 weeks
Design & Activation
When to use
You're ready to design and launch a new strategy, operating model, transformation plan, or experience—and you need expert support through first-wave implementation.
What you get
  • Detailed design (strategy, org structure, change plan, or journey redesign)
  • Governance model and decision rights
  • Activation plan with stakeholder engagement
  • Pilot implementation and early-wave support
custom duration
Embedded Support
When to use
You need Navigate alongside your team as you roll out and refine changes over time.
What you get
  • Ongoing coaching, facilitation, and iteration anchored to clear milestones
  • Real-time problem-solving as implementation challenges emerge
  • Capability transfer to your internal teams
  • Structured offramp so you can sustain progress independently
Talk About Scope & Investment

What this looks like in the real world

See all case studies

Operating Model Redesign for an Energy Utility

We helped a 200+ person gas engineering organization launch a new operating model in 90 days, with 94% of employees reporting day-one readiness and clear understanding of their decision authority.
Result
Zero operational disruption, immediate productivity gains.

Succession Strategy for a Global Manufacturer

A $500M manufacturer increased internal leadership promotions by 40% and completed a CEO transition with minimal disruption through a structured succession strategy and leadership development framework.
Result
Reduced key-person risk, stronger leadership bench.

Transforming Customer Communications in Life Sciences

A pharma distributor replaced 35 disconnected messaging systems with a unified, role-based communication model, reducing noise by 60% and improving customer clarity at scale.
Result
Higher customer satisfaction, lower service costs.
See all case studies

How Navigate is different

We're not your typical consulting firm. Here's how our approach compares to traditional consulting:

Traditional Consulting

18-month roadmaps
Time-bound engagements (4–20 weeks)
Recommendations
Implementation
Advice
Capability building
Deck delivery
Co-creation with your team
Dependency on consultants
Self-sufficiency
Billable hours
Fixed-scope, fixed-fee
Best practice playbooks
Custom solutions for your context
Present to your team
Work alongside your team

Common questions

How is this different from other consultants we've worked with?

Most consultants deliver recommendations—we implement. Most create dependency—we build capability. Most follow playbooks—we design for your specific context. And most bill by the hour with undefined scope—we offer fixed-fee, outcome-based engagements.

What if we're not ready for a full engagement?

That's exactly why we offer the Diagnostic & Direction engagement. It's a 4–6 week sprint to create clarity, alignment, and a credible path forward—without committing to a full transformation. Many clients start here, then decide what makes sense next.

How do you price your work?

Every engagement is fixed-scope and fixed-fee, agreed upon before we start. You'll know exactly what we're delivering, when, and what it costs. No surprises, no scope creep. Investment typically ranges from $40K for diagnostic work to $300K+ for full design and implementation.

What if our situation is unique?

Every situation is unique—that's why we don't use cookie-cutter playbooks. We bring frameworks for thinking, not scripts for doing. We start by mapping your specific ecosystem, constraints, and dynamics, then design a solution that fits your reality.

Do you work with mid-market companies or just Fortune 500?

Both. We work with mid-market companies ($100M–$1B revenue) and enterprise organizations. What matters isn't size—it's complexity. If you're dealing with cross-functional challenges, competing priorities, and the need to move fast, we can help.

How long does a typical engagement take?

It depends on the scope. Diagnostic work takes 4–6 weeks. Full design and activation typically takes 8–16 weeks. Embedded support is custom. We're focused on speed and impact—not dragging things out.

Ready to move from complexity to clarity?

Let’s talk about your goals and where you need momentum.