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Whether you’re seeking a fresh perspective or a new source of info (and inspo), our resident thought leaders are here to help.
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How to Know When Your Transformation is On—or Off—Track
Mythbusted: Debunking Three Misconceptions About Customer Centricity
Why Corporate Rebrands Fail: The BX-EX-CX Disconnect
Reinventing Healthcare Delivery: Q&A with Industry Veteran Gina Clark
New to the Coop: Melissa Dimitri Joins Navigate as Partner
Customer Centricity, Culture, and Corporate Strategy: A Q&A with Navigate Partner Melissa Dimitri
HR in the Spotlight: 4 Opportunities for CHROs to Shine
The Power of “Yes, and …” And Other Lessons in Fostering Customer-Centric Innovation
Longing to Belong: Building Better Outcomes Through Happier Employees
You Can’t Delegate Transformation: The Case for Leaders To Lead
Is Empathy Everything? How “Soft” Skills Drive Hard Results
